Last updated: 9 February 2026
"A positive culture with staff feeling valued and good safety practices, but staff retention challenges mean higher agency use and quality checks are still bedding in."
Staff were aware of their safeguarding responsibilities and knew how to report and escalate concerns. Accidents and incidents were appropriately reported by staff, investigated by the managers and action taken... strong emphasis on learning from accidents and incidents.
The culture of the service was positive, person centred and promoted good outcomes for people. Staff spoke positively about the registered manager and the changes they had observed with the culture of the service. 'Staff morale is really good. I love it.'
There were enough staff on duty each shift with the relevant skills and training to meet people's needs. People told us there were enough staff and staff came quickly when they pressed their call bell. Our observations and staff rotas confirmed this.
Staff had undertaken training relevant to the needs of the people they were caring for and had the skills and competence to provide safe and effective care. Staff felt supported and engaged in supervision where they received feedback on their practice.
The management team showed a positive and proactive response to CQC feedback both during and following the inspection. Their commitment to driving ongoing improvements throughout the service was evident and reflected in comments from people and staff.
Two activity co-ordinators were employed to facilitate activities and support people to follow their interests. Each person had an activity profile... People were complimentary about the activities on offer... happiness café in use, wellness room.
Enough staff to meet needs and respond quickly, but higher use of agency workers due to vacancies and retention challenges during COVID.
Staff explained there had been a higher use of agency staff but felt there were enough to support people... the provider had had experienced challenges with the retention and recruitment of staff. Although the service had vacancies, agency and bank staff were used.
Managers are hands-on and supportive of staff, but quality checking systems are still bedding in and do not always spot health risks promptly.
Quality assurance systems in place were not yet fully embedded enough to consistently provide effective oversight of all risks to people's health, and ensure that people were receiving care in accordance to their assessed needs.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp