Last updated: 9 February 2026
"Staff enjoy a strong team culture and friendly atmosphere with good safety practices, although staffing has seemed low at times."
All staff were trained in safe IPC practices; observed staff wearing appropriate PPE; IPC policy up to date; plans in place to respond to infection outbreaks (2021 targeted inspection).
Per 2018 comprehensive inspection: Staff told us they felt they had a very good team, 'we are a really good team, we can rely on each other'; very friendly atmosphere at Deerlands.
Per 2018 comprehensive inspection: Staff rotas checked showed that sufficient numbers of staff were provided to meet people's needs. Staff said there were enough staff to meet people's needs. One relative said, 'There have been a couple of times when we've come and it's seemed a bit low staff wise.'
Per 2018 comprehensive inspection: Staff training matrix showed staff provided with mandatory training such as moving and handling, first aid, medicines and safeguarding, plus dementia awareness and tissue viability; new staff completing Care Certificate; regular supervisions.
Per 2018 comprehensive inspection: Staff, people and relatives said the registered manager was approachable and communication was good within the service.
Per 2018 comprehensive inspection: Activities Organiser worked to planned weekly programme, varied group and individual sessions including bingo, entertainers, outings, dancing, baking, external organisation links.
Staffing is adequate most days but relatives noticed a couple of times it seemed low on staff.
One relative said, 'There have been a couple of times when we've come and it's seemed a bit low staff wise.' Per 2018 comprehensive inspection.
Training covers standard mandatory topics and some specialist areas like dementia care but no funded qualifications or career pathways.
Staff provided with mandatory training such as moving and handling, first aid, medicines and safeguarding, plus dementia awareness and tissue viability; new staff completing Care Certificate. Per 2018 comprehensive inspection.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp