Working at Deer Park Care Home

Staffing is adequate now but residents sometimes wait for call bells and they recently held a recruitment drive to boost numbers.

Two people said they had to wait some time before the call bell was answered. The manager followed up this issue with staff to ensure people received a timely service.

Only standard training like dementia care and safeguarding with supervisions, no specialist courses or funded qualifications mentioned.

Staff had received relevant training to carry out their roles effectively. This included training in areas such as safeguarding, dementia, communication, person centred care, first aid and fire safety. Staff told us they had regular supervisions.

Regular group activities like cinema afternoons and knitting but no dedicated coordinator or specialist therapeutic programmes.

People confirmed they could choose what activities to take part in, or not to participate if that was their choice such as games and quizzes and cinema afternoons... weekly cinema group, a ‘knit and natter’ group, the local Women’s Institute group and a local bereavement group.