Last updated: 10 February 2026
"Supportive hands-on manager and positive team morale shine through, but call bell delays and basic training hold it back."
Proactive safety culture with incident reviews e.g. falls, learning shared; staff confident raising safeguarding concerns, medicines mostly safe but minor labelling gaps.
Staff told us team morale was good, they worked well together, felt valued by leaders and had a sense of belonging; observed staff teams happy.
Staff told us they felt there were now enough staff on shift to enable them to provide safe care; recent recruitment day and job offers made.
Staff received training in safeguarding, dementia, communication, person-centred care, first aid, fire safety; new staff induction and regular supervisions.
Staff described the new manager as 'the best manager I could possibly work for, wonderful, approachable, gets stuck in'; open-door policy and observed working on the floor.
People chose activities like games, quizzes, cinema afternoons; hosted knit and natter, Parkinson's support, Women's Institute, bereavement groups.
Staffing is adequate now but residents sometimes wait for call bells and they recently held a recruitment drive to boost numbers.
Two people said they had to wait some time before the call bell was answered. The manager followed up this issue with staff to ensure people received a timely service.
Only standard training like dementia care and safeguarding with supervisions, no specialist courses or funded qualifications mentioned.
Staff had received relevant training to carry out their roles effectively. This included training in areas such as safeguarding, dementia, communication, person centred care, first aid and fire safety. Staff told us they had regular supervisions.
Regular group activities like cinema afternoons and knitting but no dedicated coordinator or specialist therapeutic programmes.
People confirmed they could choose what activities to take part in, or not to participate if that was their choice such as games and quizzes and cinema afternoons... weekly cinema group, a ‘knit and natter’ group, the local Women’s Institute group and a local bereavement group.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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