Working at Deer Park Care Centre

Managers spot shortfalls but do not always create action plans with details and timescales to fix them.

The management had not put action plans in place when they identified where there were shortfalls to show how they had made improvements.

Staffing meets basic needs with enough staff so you're not always rushed, but no info on stable teams or low agency use.

Staff told us there were enough staff on duty and they had time to spend with people and were not rushed.

Incidents of distress or aggression get recorded but care plans and staff guidance are not updated to prevent repeats.

When incidents happened, these had been recorded, but any learning had not been used to update people’s care plans.