Last updated: 9 February 2026
"An open culture with approachable management and enough staff, but some training out of date and missed quality checks."
There were systems in place to safeguard people from abuse. We were assured that the provider's medicines management systems were safe.
We work well as a team, everyone helps out. The manager had an open door policy and was open to feedback.
We found there were enough staff employed to meet people's needs. This was reflected in our observations on the day.
Training records showed they received training in topics that were relevant to people. We noted that some of the training had just gone beyond the expiry period.
Relatives and staff told us there was an open culture in the service and the manager was approachable.
There was an activities timetable on display which included a range of options such as music therapy, bingo and quizzes.
Some staff training was out of date when checked.
We noted that some of the training had just gone beyond the expiry period.
Routine quality audits and checks had been missed recently because the manager was away.
some of these had not been done recently... neglected due to a period of the registered manager being away.
Care staff have to run basic activities like bingo and quizzes themselves.
We observed staff running an activity during the inspection which was carried out in an engaging and lively manner.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp