Last updated: 10 February 2026
"Staff feel supported with good training and a loving atmosphere, but serious safety failures like a resident injuring another despite known risks hold it back."
There had been a serious incident at the home whereby a person had been seriously injured by another person at the service. Records we reviewed indicated there was a known risk, and warning signs had not been identified therefore not enough had been done to ensure the safety of others.
A staff member stated, “Deepdene staff engage well with each other, the residents and their families. I like to think we treat each other with respect and value each other’s input. There is a loving atmosphere.”
The provider did not require the use of agency staff. The regular staff often covered shifts when needed. They also had a pool of bank staff who were often able to cover shifts at short notice.
Staff told us they were happy working at the home and felt supported and listened to. They said they received training that equipped them to do their job well and care for people who used the service.
The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection.
Per 2022 comprehensive inspection: the service now had three activity staff. This helped ensure... more variety of activity... gardening club on a Friday... taking two people to the library every Tuesday.”
Big safety failures like one resident seriously hurting another despite known risks, plus medication problems such as out-of-date emergency supplies and wrong fridge temperatures.
a person had been seriously harmed as a result... the staff did not accurately check and record the medicines refrigerator temperatures. We found an out-of-date medicine in part of the ‘hypo kit’
Managers did not spot or fix risks and poor care practices through their checks.
The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection.
Staff sometimes stretched thin so residents wait too long for help like toilet trips or changing wet clothes.
one person told us staff were “forever” taking breaks... “Often I need two carers. If I need the toilet, sometimes you have to wait a long time... No attempt was made by staff to clear this up and assist the person.”
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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