Working at Deepdene Care Centre

Big safety failures like one resident seriously hurting another despite known risks, plus medication problems such as out-of-date emergency supplies and wrong fridge temperatures.

a person had been seriously harmed as a result... the staff did not accurately check and record the medicines refrigerator temperatures. We found an out-of-date medicine in part of the ‘hypo kit’

Managers did not spot or fix risks and poor care practices through their checks.

The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection.

Staff sometimes stretched thin so residents wait too long for help like toilet trips or changing wet clothes.

one person told us staff were “forever” taking breaks... “Often I need two carers. If I need the toilet, sometimes you have to wait a long time... No attempt was made by staff to clear this up and assist the person.”