Last updated: 10 February 2026
"Helpful management and thorough training support a positive culture, although occasional agency staff and basic activities without a dedicated coordinator hold it back."
Risks to people were identified, managed and mitigated by staff to lessen the risk of harm to people. People received their medications as prescribed and by staff who were trained and competent. Systems and processes were in place to protect people from the risk of harm and abuse.
Staff told us they were able to share their views on how the service could be improved and that they felt listened to. There were regular staff meetings where staff were able to air their views and put forward suggestions for consideration.
There were enough staff on duty to meet people's needs. Although the service sometimes used agency staff, the same staff were used so they were familiar with people's needs, which is important for continuity of care.
Staff underwent a 6 week-long induction programme. This included a mix of face to face and online training. Staff also carried out 'shadow shifts'... Staff had received training to help meet the individual needs of people living at the home, including those living with an acquired brain injury, mental health, epilepsy and diabetes.
The registered manager was described by staff as being helpful and approachable. The manager helped instil a positive culture which was committed to delivering high-quality and individualised care to people.
Staff supported people to access the community and take part in activities of their choice. People were able go out to the shops, to go for walks and day trips... Deepdale have located and supported a lady there who is a keen knitter – to attend a local knit and natter club recently.
Enough staff to get by but they sometimes use agency workers to cover shifts.
There were enough staff on duty to meet people's needs. Although the service sometimes used agency staff, the same staff were used so they were familiar with people's needs
Activities include outings and hobbies like knitting club but no dedicated coordinator or specialist programmes.
Staff supported people to access the community and take part in activities of their choice. People were able go out to the shops, to go for walks and day trips... supported a lady there who is a keen knitter – to attend a local knit and natter club recently.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp