Last updated: 10 February 2026
"Strong leadership and a positive culture where staff feel supported and valued, but low staffing levels and gaps in medicines records create safety concerns."
We noted gaps in records for the application of people's topical medicines such as creams and emollients and it was sometimes unclear which topical medicines were currently in use.
Staff told us they felt happy in the way the service was run and felt improvements were being made... The manager promoted a positive and person-centred culture... Staff were feeling more supported and valued.
there had been some occasions when staffing levels dropped below what was required... 'just has one staff member with them which is not safe.'
Training sessions and opportunities... had improved... Further training was needed for newer staff... to ensure consistent approaches were used by all staff.
The registered manager had a clear vision... promoted a positive and person-centred culture... Staff were feeling more supported and valued. Staff we spoke with were all positive... 'I feel valued.'
People were taking part in more activities of their choosing, including in the community... extensive gardens with animals including pigs, ducks, chickens... planting beds where... grown their own produce.
Staffing levels sometimes drop too low due to sickness and holidays, leaving people without their required one-to-one or two-to-one support which feels unsafe.
there had been some occasions when staffing levels dropped below what was required... 'just has one staff member with them which is not safe.'
Records for applying creams and ointments have gaps, so it's unclear if people always get their skin treatments properly.
gaps in records for the application of people's topical medicines such as creams and emollients and it was sometimes unclear which topical medicines were currently in use.
Newer staff need more training to use the right approaches consistently when supporting people.
Further training was needed for newer staff, so they understood the most effective approach to use when supporting people, and to ensure consistent approaches were used by all staff.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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