Working at Decoy Farm

Staffing levels sometimes drop too low due to sickness and holidays, leaving people without their required one-to-one or two-to-one support which feels unsafe.

there had been some occasions when staffing levels dropped below what was required... 'just has one staff member with them which is not safe.'

Records for applying creams and ointments have gaps, so it's unclear if people always get their skin treatments properly.

gaps in records for the application of people's topical medicines such as creams and emollients and it was sometimes unclear which topical medicines were currently in use.

Newer staff need more training to use the right approaches consistently when supporting people.

Further training was needed for newer staff, so they understood the most effective approach to use when supporting people, and to ensure consistent approaches were used by all staff.