Working at Dearnevale

Appropriate risk assessments were kept in people's care files. There were safe systems in place for managing medicines and staff completed regular training.

Staff demonstrated a high level of pride in the service and their roles within it and spoke with enthusiasm and passion about their work. Staff felt extremely valued and appreciated.

The home had not needed to use any agency staff for over 12 years and there were no current nursing or care vacancies. Rotas confirmed consistent staffing levels and many staff had worked at the home for a long time.

Staff were supported with a thorough induction and a comprehensive on-going training programme, including supplementary specialised training in many areas. The service had been working with another local university on a 'neuro care know how' project.

There was a very clear culture of respect and kindness within the home, emanating from every member of staff and led by a visible and supportive management team. Relatives told us, 'Brilliant management. You can talk about anything'.

Staff supported people to achieve their full potential and fulfil their own goals and objectives in very creative ways. Examples include friendship campaign with pen pal project, after school club, and university projects on sexuality and neuro care.