Working at Dearbourne Manor

Staff understood the signs to look for and who to report to both internally and externally if needed. Risks to people were assessed, recorded and regularly reviewed.

One staff member told us, 'We are a diverse staff team and each bring value to the home. I feel really happy in my role and the management team are really supportive of me.'

All staff completed a bespoke comprehensive competency-based training programme. This helped to ensure they were skilled to support people and remained up to date, in line with best practice guidance.

People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected.