Working at Deangate Care Home

The provider had a strong proactive and positive culture of safety... The service worked innovatively and had proactively engaged with initiatives and pilot schemes. This had resulted in a reduction of unwitnessed falls within the home.

All staff we spoke with told us their role was to ensure people were safe, happy and cared for. A staff member told us, 'We are a team. It’s a strong team; we work towards the same goal. Everyone from managers to domestic assistants.'

People, staff and relatives told us there were sufficient staff available to meet their needs. The service had a low staff turnover and an established consistent staff team, some of whom had worked at the service for a number of years.

The service had a high level of completion for staff training. Alongside mandatory training, managers sought out opportunities for specialised training from health and social care professionals. Staff supervision included reflective discussions.

Managers at the service worked innovatively to explore services and technology available to them and continually strived to improve the lives of people at the service. Staff told us they felt valued and supported by managers.

The service employed a dedicated activities worker... The home established a veteran’s breakfast club which enabled people at the service to integrate... The service was the first in their area to receive Veteran Friendly Framework Status.