Working at Dean View Villas
579-581 John Williamson Street, South Shields, NE33 5HW
Operated by Community Integrated Care
8 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive management and positive culture make it a great place to work, although basic activities and staffing shortages for community trips hold it back."
Safety & Risk
8/10
✓
Medicines were managed safely. The provider had systems to help protect people from abuse. Staff knew about the whistle blowing procedures and were confident to raise concerns. One staff member said, "It is really safe, staff are quick on reporting things."
Staff Culture
7/10
✓
Staff gave positive feedback about the culture in the home and were focused on people's needs. One staff member told us, "I love my job in Dean View, it is a lovely place to work... most staff... genuinely love and care about the people we support."
Staffing Levels
5/10
!
There were usually enough staff to meet people's needs. Although staff felt staffing levels were safe, some staff felt an extra member of staff would allow people more opportunities to access the community.
Training & Dev
/10
✕
Not covered in 2023 inspection report; 2017 report more than 2 years old.
Management
7/10
✓
People, relatives and staff described the registered manager as supportive and approachable. One staff member told us, "I feel very supported. [Registered manager] is very easy to approach and is helping me develop further in my career."
Programmes
3/10
✕
Staff supported people to access the community. People commented, "I like to go shopping" and "I go shopping every day."
Points to consider
Just basic outings like daily shopping, no activities coordinator or varied programme to make the job more interesting.
People commented, "I like to go shopping" and "I go shopping every day."
Staff numbers are usually enough but some workers say they need one more person for more community trips, and staff turnover was an issue before.
Relatives told us there had been issues with staff turnover and different managers. Although staff felt staffing levels were safe, some staff felt an extra member of staff would allow people more opportunities to access the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews