Working at Dean House
34 -38 Reddenhill Road, Torquay, TQ1 3RQ
Operated by Dean House Care Limited
13 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Staff feel supported by passionate management, long-serving teams ensure continuity, and a family-like culture thrives, but activities lack a dedicated coordinator and medicines checks are inconsistent."
Safety & Risk
7/10
✓
All staff had attended safeguarding training and... good understanding of what might constitute potential abuse... but checking of medicines stock could be more robust.
Staff Culture
9/10
✓
One person said, 'It's just like a family here.' Staff said, 'It's lovely here, like family, a home' and 'nothing is ever too much trouble.'
Staffing Levels
8/10
✓
Staff members were all long-serving and agency staff were not used. This meant good continuity of care for people.
Training & Dev
7/10
✓
Staff were supported through regular supervisions that were consistently recorded and showed discussions around personal development, people's needs and service improvement.
Management
8/10
✓
Staff told us the registered manager was passionate and supportive, they felt listened to and there was open, honest communication that flowed both ways.
Programmes
6/10
✓
One communal area had been turned into an art and creative space... People were supported to keep busy and active, by going on day trips or to local shops, cafes or day centres.
Points to consider
No dedicated activities coordinator or specialist programmes like pet therapy, so the role has variety from art, outings and pets but lacks standout innovation.
One communal area had been turned into an art and creative space for people to enjoy... People were supported to keep busy and active, by going on day trips or to local shops, cafes or day centres.
Medication stock checks are not always fully recorded, which could lead to mistakes.
We fed back to the registered manager the checking of medicines stock could be more robust. From eight MAR we checked, the total of each medicine was not always carried over.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews