Working at Dean Grange

People were protected from the risk of abuse because staff had the knowledge and understanding to safeguard people. Medicines were stored securely with monitoring in place... regular audits took place of medicine administration records.

A small staff group supported by a bank of staff meant that agency staff were not used, ensuring people were supported by staff who knew them. Staff told us they were satisfied with how the staffing was organised.

The registered manager was visible and accessible to people and staff, providing clear leadership and developing ideas to continually improve the service.

The service had implemented an innovative person-centred model of care... called 'Imagined futures' had been created by the provider's director of care... Dean Grange had been chosen as the first care home in the group to implement the model.