Working at De Lucy House
40 Victoria Road, Diss, IP22 4HZ
Operated by Greensleeves Homes Trust
60 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Outstanding activities programme and robust safety alongside supportive management and positive culture, although occasional agency staff use."
Safety & Risk
9/10
✓
Robust infection control procedures understood and adhered to by staff with training and competencies assessed (2021); risks well managed, medicines safe, safeguarding training and incident reviews in place (per 2018).
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Morale was positive within the workplace. Staff said 'Senior management team are really supportive and the atmosphere in the home is at an all-time high.'
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: There were sufficient numbers of staff to support people safely. Agency use has gone down, with preferred agency used when short-staffed.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Staff supported to complete nationally recognised qualifications such as the Diploma in Health and Social Care; regular supervision, appraisals and specialist training like diabetes awareness.
Management
7/10
✓
Per 2018 comprehensive inspection: The management team were accessible, supportive and had good leadership skills. Staff were aware of the values of the provider and understood their roles and responsibilities. Morale was good within the workforce.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Excellent range of activities with dedicated coordinators including trips, cinema, minibus outings, pet therapy (Hamish the dog), entertainers, community events; awarded for outstanding programme.
Points to consider
Staffing levels are good and enough to meet needs, but they sometimes use agency workers when short-staffed.
Don't use much agency staff but when they do they have worked here before so know how things work.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews