Working at De Baliol
Woodham Road, Newbiggin By The Sea, NE64 6HN
Operated by Shaftesbury Care GRP Limited
59 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"A cheerful atmosphere with stable staff who feel valued, but dementia training gaps and less meaningful activities need improvement."
Safety & Risk
7/10
✓
Systems were in place to safeguard people from abuse. People told us they felt safe. A safe system was in place to manage medicines.
Staff Culture
8/10
✓
There was a cheerful atmosphere and positive culture at the home. Staff told us they felt valued and enjoyed working there.
Staffing Levels
7/10
✓
There were enough staff deployed to meet people's needs. People were cared for by a consistent and stable staff team... low turnover of staff
Training & Dev
6/10
✓
People were cared for by staff who were trained and supported... Further dementia care training was planned.
Management
7/10
✓
Staff told us they enjoyed working at the home and felt valued. The registered manager told us, 'Our staff are not just colleagues, they are family...'
Programmes
6/10
✓
There always seems to be plenty of activities going on and lots of trips out. The activity ladies are dedicated... Local school children visited and pets were welcome. The home had a mini bus.
Points to consider
Staff get standard training but some lack strong dementia communication skills and more training is planned.
We noticed that some staff were more skilled at communicating with people living with dementia than others. Further dementia care training was planned.
Activities run regularly with trips and visitors but need more meaningful ones in the dementia unit.
We spoke with the registered manager about further meaningful activities which staff could undertake with people in the 'dementia care unit' to help promote their engagement and wellbeing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews