Working at Dawson Lodge

Improvements had been made in the management of people’s medicines... We identified shortfalls in the recording and monitoring of topical medicines... some risks to people required a more detailed assessment... Checks... not consistently completed.

One staff member told us, “The morale was really poor at the beginning of the year, but in the last month it has been fabulous.” ... Feedback from some staff indicated there were areas of division within the team.

The service had been through a challenging period, with considerable staff turnover... Staff told us they had time to support people... 'We are well-staffed now. I think the residents can feel the difference.'

A new acting home manager was in post... Feedback we received was positive... However, more time was needed to establish the acting leadership team and ensure systems are embedded into practice.