Last updated: 10 February 2026
"Staff feel valued and supported with supervisions, dementia training and good deployment, but limited activities and occasional staffing shortages hold it back."
Medicines were managed safely and there were systems in place to monitor, review and audit medicine management processes. However, we did identify areas where improvements could be made. These areas included storage of prescribed thickeners for people’s drinks, body maps for pain patches and protocols for ‘as and when’ medication.
Members of staff told us they felt valued by their line managers and they had access to supervisions and support. Some members of staff felt their voice was not always heard; however, the management team had made some progress by listening to concerns and making changes.
There was good deployment of staff throughout the service... Some people told us they felt there were not sufficient members of staff and we shared this with the management team who provided assurances about staff levels and appropriate deployment.
People told us members of staff had adequate training in dementia care and they respected people’s choices. Members of staff told us they felt valued by their line managers and they had access to supervisions and support.
In the absence of the registered manager, the service was led by the deputy manager who did so with integrity, openness and honesty. The provider did not always have clear responsibilities, roles, systems of accountability and good governance.
Relatives reported there were only limited activities provided but they were aware a new activity coordinator was due to start.
Only limited activities right now with no activities coordinator yet, so the role is mostly routine personal care.
Relatives reported there were only limited activities provided but they were aware a new activity coordinator was due to start.
Some residents feel there are not enough staff at times, especially weekends.
Some people told us they felt there were not sufficient members of staff and we shared this with the management team who provided assurances about staff levels and appropriate deployment.
Some issues with medication storage and records like drink thickeners and pain patches, even though they fixed them quickly.
we did identify areas where improvements could be made. These areas included storage of prescribed thickeners for people’s drinks, body maps for pain patches and protocols for ‘as and when’ medication.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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