Working at David House
36 Sandy Lane South, Wallington, SM6 9QZ
Operated by Care Direct UK Limited
8 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"Staff and people feel well supported alongside safe medicines and abuse protection, but no permanent manager and reliance on agency staff hold it back."
Safety & Risk
5/10
!
Per 2022 comprehensive inspection: People's medicines were administered safely and reviewed regularly by health professionals. Staff were trained to protect people from abuse and... risk assessments in place.
Staff Culture
6/10
✓
staff and people reported feeling well supported by the interim home manager. They felt able to speak openly with them and felt their views and opinions would be listened to.
Staffing Levels
3/10
✕
Per 2022 comprehensive inspection: The service was short of staff. This was the result of staff leaving the service in November 2021... recruiting staff without the correct references in place.
Training & Dev
4/10
!
Per 2022 comprehensive inspection: the formal process of one-to-one supervision meetings and appraisals were not carried out regularly or at a frequency in line with the provider's policy.
Management
2/10
✕
There continued to not be a registered manager in post which impacted on the oversight and leadership of the service.
Programmes
3/10
✕
Per 2022 comprehensive inspection: Due to the combined impact of COVID-19 restrictions... the level of activities people engaged in had reduced. One person told us, 'It would be nice if there were a few more activities.'
Points to consider
No permanent manager in post, so oversight and leadership are weak.
There continued to not be a registered manager in post which impacted on the oversight and leadership of the service.
Not enough permanent staff, so they relied on agency workers and hired without full reference checks.
Per 2022 comprehensive inspection: The service was short of staff... whilst criminal records checks were made... two staff did not have appropriate references in place before starting their roles.
Staff are not getting regular one-on-one supervision or appraisals.
Per 2022 comprehensive inspection: the formal process of one-to-one supervision meetings and appraisals were not carried out regularly or at a frequency in line with the provider's policy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews