Working at Davers Court

High vacancies and lots of agency staff mean permanent staff are tired from always checking on them.

Morale was low among existing staff and they told us they were tired and wanted to provide good care, but they were not always able to do so as they were constantly following up on agency staff

Managers are not always around and have not fully fixed how agency staff affect care quality.

The management focus was on ensuring sufficient numbers of staff but the impact of agency staff on the quality of the care had not been fully considered

Staff morale is low because of agency workers who do not know residents and heavy workloads.

One member of staff told us, "Some of the agency are regulars and are very good and know the residents but some have only been once or twice and have no idea what they are doing……I dread who I am working with"