Last updated: 10 February 2026
"Supportive leaders and a trusting culture where staff feel valued, but gaps in staff training and recruitment checks need attention."
The provider now had effective systems to ensure medicines were managed safely... We identified minor shortfalls... This was addressed by the registered manager during the inspection.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
People and relatives felt there were enough staff available with the right knowledge and skills... Staff told us they felt there were enough of them to provide safe care.
Training records identified gaps in training for some staff, including practical training in moving and handling, communication training and nationally recognised training in autism awareness.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
People and relatives said the service provided interesting activities they enjoyed. We observed people participating in a range of group and individual activities.
Staff training has gaps in key areas like safely moving people, communication skills, and autism awareness.
Training records identified gaps in training for some staff, including practical training in moving and handling, communication training and nationally recognised training in autism awareness.
Recruitment records have conflicting dates and incomplete job histories that weren't properly checked.
we identified some of the records contained conflicting information, which was not followed up by the registered manager. Examples included dates on references received for staff which did not match the dates staff had given on their application form and employment histories which did not contain full information.
Activities are a basic range of group and individual ones with no dedicated coordinator or special programmes.
We observed people participating in a range of group and individual activities, with staff supporting people where needed.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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