Working at Daubeney Gate

Manager had to cover care shifts due to past staffing shortages, so quality checks, supervisions and team meetings were not done regularly.

there had previously been difficulties at the service in relation to a shortage of regular staff. This had led to the registered manager often working in the role of support worker. They informed us this had had an impact on the quality monitoring systems and records management

Ongoing training was not always regular with some gaps still, and supervisions only recently started.

Some staff told us that on-going training had been sporadic. One said, 'We went through a spell where training has not been regular.' There were some gaps in staff training and records we looked at showed that where training had expired, dates had been booked