Last updated: 9 February 2026
"Staff enjoyed a relaxed friendly culture and followed safe practices well, but past staffing shortages caused irregular supervisions, meetings and sporadic training."
Staff followed safeguarding procedures, risk assessments promoted independence, medicines managed safely, incidents reported and reviewed.
Staff worked well together and created a relaxed, friendly, and jovial atmosphere; staff said 'The manager is very down to earth and great to work with'.
Staffing levels were sufficient to meet people's current needs and rotas demonstrated consistent numbers.
Some staff told us that on-going training had been sporadic and there were some gaps in staff training.
The registered manager was approachable but governance and records management had not always been undertaken consistently, for example staff meetings infrequent and care reviews not regular.
People supported to attend work placements, day centres, social events, discos, eating out and day trips.
Manager had to cover care shifts due to past staffing shortages, so quality checks, supervisions and team meetings were not done regularly.
there had previously been difficulties at the service in relation to a shortage of regular staff. This had led to the registered manager often working in the role of support worker. They informed us this had had an impact on the quality monitoring systems and records management
Ongoing training was not always regular with some gaps still, and supervisions only recently started.
Some staff told us that on-going training had been sporadic. One said, 'We went through a spell where training has not been regular.' There were some gaps in staff training and records we looked at showed that where training had expired, dates had been booked
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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