Last updated: 10 February 2026
"Staff feel well supported by managers and form a dedicated, passionate team, but basic activities and ongoing recruitment hold it back."
Staff had good knowledge on how to identify abuse and what to do if they had any concerns. Medicines were stored, administered and disposed of safely with regular audits.
There was a dedicated staff team who were committed to ensuring people received person centred care. They were passionate about the work they carried out and the outcomes for people.
There were suitable and sufficient numbers of staff employed. One staff member said, 'Staffing levels are OK, we are in the middle of getting new staff so we are currently interviewing.'
Staff received an in-depth induction to the service which involved completing the providers mandatory training and shadowing experienced staff. They told us they received regular support and meetings.
Staff said they were very well supported. One staff member said, 'I have confidence in the managers, they deal with issues, they are good to talk to.'
People were visited by a Pet as Therapy (PAT) dog. A lad comes in and does an armchair aerobics class. A hair and nail salon were a pleasant addition to the home.
Just basic activities like pet visits, exercise classes, and a salon, no full programme or coordinator to make the job more varied.
On the day of our inspection people were visited by a Pet as Therapy (PAT) dog. A lad comes in and does an armchair aerobics class. A hair and nail salon were a pleasant addition.
Staff numbers are okay but they are still recruiting new people, so shifts might feel stretched sometimes.
Staffing levels are OK, we are in the middle of getting new staff so we are currently interviewing. A relative said, 'they have only a small turnover of staff here.'
Only basic induction and mandatory training, no specialist courses or funded qualifications.
Staff received an in-depth induction to the service which involved completing the providers mandatory training and shadowing experienced staff.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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