Working at Darwin Court Care Centre

Staff were aware of people's risks, and these were assessed and managed to reduce the risk of avoidable harm. People received support to take their medicines safely and systems used for the management of medicines were safe. Staff understood their responsibility to report incidents and accidents involving people living at the home.

A relative told us, 'The leadership here is now effective. I think the registered manager is trying to bring everyone together. Things are more transparent. In my view staff seem more motivated and morale has improved.' Staff told us they felt able to offer feedback about their experiences.

Staff told us they received training relevant to their role and felt they had the skills needed to meet people's care and support needs. New staff received an induction and worked alongside experienced staff. Staff also received supervision where they received support and feedback about their role.

People, relatives and staff felt the service was well managed. The registered manager had made improvements since the last inspection and these were known and understood by people, relatives and staff. Feedback provided by people and relatives was used to drive improvements.

Activity co-ordinators worked throughout all areas of the home providing a mix of group and individual activities. Local community groups were also invited into the home... We observed people taking part in a range of activities during the inspection, including reading, knitting, listening to music, quizzes, manicures.