Last updated: 9 February 2026
"Staff feel supported by approachable managers with good training and safety, but no permanent manager yet and adequate staffing without strong retention."
People were protected from avoidable harm and abuse. Staff were trained in safeguarding and told us they were aware how to recognise and report any concerns to ensure people were protected.
Staff morale at the service was good and they felt the manager was approachable and acted on anything that needed to be addressed.
There were sufficient staff on duty to meet people's needs and to enable people to enjoy social activities. We observed that people did not have to wait for staff to respond when they needed assistance.
The management team provided additional monthly training courses for care staff on topics such as oral health, slips, trips and falls prevention and end of life care. This ensured staff continued to develop their skills to effectively care for people.
Leadership within the service has stabilised following changes to the management team and the communication and operations had greatly improved. Staff felt supported and could rely on managers to assist them where required.
An activities coordinator working completed one-to-one activities with each person in addition to group activities and outside entertainers coming in to the service.
No permanent manager in place yet, even though leadership has improved and staff feel supported.
The service did not have a registered manager in post. The acting manager had been in post since June 2019 and had applied to become the registered manager, which we were reviewing.
Staffing is adequate with enough staff on shifts, but no details on low agency use or strong retention.
There were sufficient staff on duty to meet people's needs and to enable people to enjoy social activities.
Activities run by a coordinator include group sessions and entertainers, but no specialist or innovative programmes mentioned.
An activities coordinator working completed one-to-one activities with each person in addition to group activities and outside entertainers coming in to the service.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp