Working at Darley Hall Care Home

People were protected from avoidable harm and abuse. Staff were trained in safeguarding and told us they were aware how to recognise and report any concerns to ensure people were protected.

Staff morale at the service was good and they felt the manager was approachable and acted on anything that needed to be addressed.

There were sufficient staff on duty to meet people's needs and to enable people to enjoy social activities. We observed that people did not have to wait for staff to respond when they needed assistance.

The management team provided additional monthly training courses for care staff on topics such as oral health, slips, trips and falls prevention and end of life care. This ensured staff continued to develop their skills to effectively care for people.

Leadership within the service has stabilised following changes to the management team and the communication and operations had greatly improved. Staff felt supported and could rely on managers to assist them where required.

An activities coordinator working completed one-to-one activities with each person in addition to group activities and outside entertainers coming in to the service.