Working at Darland House
29 Darland Avenue, Gillingham, ME7 3AL
Operated by Medway Community Healthcare C.I.C
40 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive staff culture with good safety, but activities lack variety and residents get bored."
Safety & Risk
7/10
✓
2021: 'We were assured that this service met good infection prevention and control guidelines'; per 2018: 'People were protected from... abuse... infection... medicines... managed... safely... risks assessed'
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'Staff told us they felt supported by the management team... Meetings give us the opportunity to make suggestions and ideas, which are taken on board'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There were sufficient numbers of suitable staff... Staff told us their workload was manageable. We saw staff... in a calm... manner without rushing'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: 'Staff training was monitored... included... dementia and managing behaviours that staff... may find challenging... regular supervision and an annual appraisal'
Management
7/10
✓
Per 2018 comprehensive inspection: 'The management team is visible, approachable and supportive. They are always willing to help.'
Programmes
5/10
!
Per 2018 comprehensive inspection: 'activity coordinators who planned... art and craft, music therapy, movie afternoons, quiz, board games... However, not everyone was engaged... people told us there needed to be more activities'
Points to consider
Activities are basic like arts, games and music sessions but residents say they get bored so shifts lack variety.
Per 2018: 'One person said, "I'm bored here." Another said, "There isn't much do."... We recommend that the provider seek advice... about the provision of meaningful activities'
Staff numbers are enough for calm care but they use agency workers sometimes which affects team consistency.
Per 2018: 'We saw one staff who did not follow the consistent... approach... it was an agency staff member'
Training covers basics and dementia care with supervisions but no funded qualifications or career development.
Per 2018: 'Induction and training... based on the Care Certificate... refresher training... additional training to meet... needs... dementia and managing behaviours'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews