Last updated: 9 February 2026
"Hands-on management and supportive culture for staff, but lack of structured activities programme and some agency staff use hold it back."
In the main, medicines were managed safely. However, we found there had been no action taken by staff during a recent heatwave... Protocols for 'as and when required' medicines were in place, however these required further development.
Staff told us they felt supported, listened to and valued by the registered manager. One staff member said, 'The [registered manager] makes time for everybody and always listens to what people say.'
People told us... 'There are enough staff...' Relatives told us they were familiar with staff and understood the need to use agency staff where required.
Staff told us they completed a comprehensive induction... Staff told us they received regular supervision which provided an opportunity... to discuss their development and training needs.
Staff, people and their relatives spoke highly of the registered manager. Feedback from one relative included, 'I have seen the registered manager many times, they are very hands on.'
On the day of inspection an external entertainer was visiting the home... People were observed to be laughing and enjoying... singing, exercises and general conversation.
No activities coordinator or structured programme in place yet, so mostly routine personal care with occasional entertainers.
A recruitment drive was taking place at the service... including... an activity co-ordinator.
Some agency staff used alongside the permanent team to cover shifts.
Relatives told us they were familiar with staff and understood the need to use agency staff where required.
Only standard induction, basic training, and regular supervisions with no specialist courses or funded qualifications.
Staff told us they completed a comprehensive induction. This included shadowing... Staff told us they received regular supervision...
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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