Last updated: 9 February 2026
"Great management and positive team culture, but reliance on agency staff and basic activities without a dedicated coordinator."
Risks to people had been assessed... detailed guidance for staff... People's medicines were managed safely with improvements made... strong safeguarding training and reporting.
There was a person centred and positive culture... Staff commented positively about the service, the teamwork... 'we work well as a team.' Staff felt listened to and able to raise their views.
There were enough staff available to meet people's needs... staffing had improved... 'our agency workers are great, most of them you wouldn't think they are agency'
Per 2019 comprehensive inspection: Staff had received a range of training... thorough induction including shadow shifts... regular supervisions and annual appraisals.
Staff commented positively about the registered manager... '[Name of registered manager] is a really good manager... They are always there and reliable.' 'They are the best manager we could have, they care about the staff and residents.'
Per 2019 comprehensive inspection: People participated in a wide range of activities... sensory activities... 'silent disco'... accessing the community.
Staffing levels are adequate but they use some agency workers and had gaps in job history records for a couple of staff.
Staff told us 'staffing has got better, our agency workers are great'... We identified 2 staff members who had gaps in their employment history
No dedicated activities coordinator or specialist programmes, so the role relies on basic community outings and sensory activities.
Per 2019 comprehensive inspection: People participated in a wide range of activities to meet their needs and interests including sensory activities and silent disco.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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