Last updated: 10 February 2026
"Staff feel supported with consistent staffing, but no registered manager and incomplete training hold it back."
an incident had been recorded and whilst no harm had occurred, staff had not reported this to the local authority as required.
Staff felt supported and able to raise any concerns. The management team were responsive to feedback and had started to take some action to make improvements.
There had been some recent staff changes, generally people were supported by a consistent staff team and the permanent staff knew people well. Agency staff were used to fill any gaps.
some staff had not completed all the relevant training and annual appraisals had not been carried out.
At the time of our inspection there was not a registered manager in post. A manager was in post who intended to apply to register with CQC.
The provider ensured there were enough staff to support people safely and to enable them to take part in activities in the community.
No permanent manager in post, so staff lacked guidance and direction for several weeks.
The service had been without a registered manager for several weeks. Overall staff had lacked guidance and direction during this period.
Some staff have not done all required training, and no yearly appraisals happened.
some staff had not completed all the relevant training and annual appraisals had not been carried out.
Some incidents were not reported properly to local authority or CQC as required.
one incident had not been reported under local procedures as required. The provider had not ensured CQC were notified of certain events as legally required.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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