Last updated: 10 February 2026
"Staff praised the supportive manager with enough staff and good training, but no activities programme and unreliable medicines safety hold it back."
Safe medicines practices were not always followed... gaps in people's medicine administration records... continued lack of guidance in place for staff regarding people's mobility needs and risk of falls.
Staff spoke highly of the registered manager. Feedback from people and their relatives indicated the home was well managed.
People were now supported by enough staff who were deployed effectively. Most people and their relatives told us they felt there were enough staff available.
The provider was proactive in ensuring staff compliance with required training. Staff received the training they needed to meet the needs of people at the service.
Staff spoke highly of the registered manager... supportive and approachable, but quality assurance processes were not always being used effectively and senior staff were not always clear on their roles.
There were large spaces utilised effectively for activities and other functions, but no specific activities, coordinator or programmes described.
No activities programme or coordinator mentioned, so the role is mostly routine personal care like helping with washing, dressing and meals.
There were large spaces utilised effectively for activities and other functions, but no further details on activities provided.
Medication records have unexplained gaps and there's still no proper guidance on falls risks, so safety isn't fully reliable.
Medicine records were not always fully completed. We found some unexplained gaps in people's medicine administration records... There was a continued lack of guidance in place for staff regarding people's mobility needs and risk of falls.
Quality checks miss issues like record gaps, so oversight isn't strong enough to catch problems early.
Quality assurance processes were not always being used effectively. For example, medicines audits did not always identify recording errors.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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