Working at Damascus House
517 Loughborough Road, Leicester, LE4 4BJ
Operated by Mr Vincent Kelly
12 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Stable long-term staff and a warm compassionate culture, although training lacks specialist courses and activities miss a dedicated coordinator."
Safety & Risk
8/10
✓
People were safeguarded from abuse and avoidable harm. Risks were assessed and managed effectively. People received their medicines safely.
Staff Culture
8/10
✓
There was a positive and open culture at the service. The atmosphere was warm and friendly. People were supported in a kind, compassionate and sensitive manner.
Staffing Levels
8/10
✓
Most staff at the service had been employed for a significant amount of time. This meant people were cared for by a consistent staff team who knew them well.
Training & Dev
6/10
✓
Staff had received training to ensure they were skilled to effectively meet people's needs. Staff were supported with regular supervision, appraisals and competency checks relevant to their roles.
Management
7/10
✓
People, relatives, and staff told us the management and staff were approachable and listened when they had concerns.
Programmes
6/10
✓
People were at the heart of the service. Their choices and wishes were respected and fulfilled. This included, but not limited to, food choices and when and where to eat, choice of activities; including holidays and day trips, and educational courses which were sourced and undertaken in mainstream colleges.
Points to consider
Training covers basics like skills for needs and supervision, but no specialist courses or funded qualifications mentioned.
Staff had received training to ensure they were skilled to effectively meet people's needs. Staff were supported with regular supervision, appraisals and competency checks relevant to their roles.
Some activities like holidays, day trips, and college courses, but no dedicated coordinator or special programmes to make the role more varied.
choice of activities; including holidays and day trips, and educational courses which were sourced and undertaken in mainstream colleges.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews