Last updated: 9 February 2026
"Staff know safeguarding well with an approachable manager and positive culture, but basic spontaneous activities without a regular programme hold it back."
Staff were clear about their responsibility to safeguard people from abuse, and we saw examples where concerns had been reported to the relevant agencies.
There was a positive and open culture at the service.
The provider ensured there were sufficient numbers of suitable staff.
All staff that administered medicines had completed medicines training and this was frequently refreshed.
Relatives consistently told us the registered manager was approachable, open and transparent.
spontaneous activity, for example one person was having their nails painted ready for a meal later that day, whilst another person was updating their activity calendar with staff.
Only basic activities like nail painting or updating calendars, no regular programme or coordinator to make the job more varied.
spontaneous activity, for example one person was having their nails painted ready for a meal later that day, whilst another person was updating their activity calendar with staff.
Staff numbers are enough to meet needs but nothing special, no details on low agency use or stable long-term team.
The provider ensured there were sufficient numbers of suitable staff.
Just standard training like for medicines, no mention of specialist courses or funded qualifications to build skills.
All staff that administered medicines had completed medicines training and this was frequently refreshed.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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