Working at Dalvey House

Risks to people were identified, assessed, and planned for. Staff knew people well and understood how to manage people’s health risks to ensure they remained safe. Risk assessments were personalised.

Staff felt well supported in their roles and were confident to speak up about any concerns they may have. There was an open, honest and supportive culture provided by the management of the home.

Without exception every staff member we spoke with told us there were safe levels of staff on each shift. One member of staff told us, “There are enough staff to keep everyone safe. We have 4 staff on in the morning shift and 4 on in the afternoon and 2 staff on at night.”

Staff told us they received all of their required training which was delivered both in a classroom setting and also online. A member of staff told us, “I’m up to date on all the training. Some is done face to face and some is online.”