Working at Dales House

People continued to be kept safe from avoidable harm and abuse. Staff were trained in safeguarding... management team thoroughly investigated accidents and incidents and shared learning with staff.

The provider valued their staff. Staff were rewarded for their hard work through an employee of the month and annual parties. Staff had positive relationships with people.

Staffing processes promoted continuity of care. All staff worked as a team to cover extra shifts and the registered manager only used a small number of regular 'pool' staff when needed.

Staff regularly completed a wide variety of mandatory training and training specific to people's healthcare needs. Staff were trained in a wide variety of communication techniques which included Makaton and visual items.

Staff were supported in their roles. Staff received regular support through team meetings, appraisals and supervision which considered their development. A staff member said, 'You can go to the management team at any time, with any issues. They will talk you through anything.'

People led fulfilling lives through taking part in activities... supported two people to play football in powered wheelchairs... attend a music concert... get a tattoo, attend adventure holiday. Technology used creatively like adapted laptop, voice-controlled technology and health app.