Last updated: 10 February 2026
"Strong safety measures reducing falls and a positive staff culture, but poor oversight of training and delays notifying regulators."
A manager told us how they had recently reviewed incidents relating to falls, identifying patterns and taking steps to mitigate risk... this has led to a significant reduction in the number of falls.
Feedback reviewed from professionals... “Dalemead has always been a pleasure to visit... The staff are always the best and this quality is what sets it apart from others” and “I have always found staff to be very professional and approachable”.
There were enough staff employed to keep people safe. Our observations on the day and feedback from relatives supported this.
we found the providers oversight into the frequency of training was not clear. The training policy was out of date and included reference to out of date guidance.
we found the service needed to improve how it monitored staff training and its understanding of when to submit statutory notifications to the CQC.
We reviewed the activities schedule and staff told us there are activities every day... 1-2-1 alternatives were offered such as letter writing, conversation and music. One staff member... played the guitar.
Managers need to get better at tracking staff training and knowing when to report important events to regulators.
the service needed to improve how it monitored staff training and its understanding of when to submit statutory notifications to the CQC.
Staff numbers are enough for safety but nothing extra, no details on stable teams or no agency use.
There were enough staff employed to keep people safe. Our observations on the day and feedback from relatives supported this.
They don't track training updates well and had an out of date policy until fixed during the inspection.
the providers oversight into the frequency of training was not clear. The training policy was out of date and included reference to out of date guidance. We raised this with the provider during the assessment who acted immediately
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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