Working at Dalemead Care Home Limited

Managers need to get better at tracking staff training and knowing when to report important events to regulators.

the service needed to improve how it monitored staff training and its understanding of when to submit statutory notifications to the CQC.

Staff numbers are enough for safety but nothing extra, no details on stable teams or no agency use.

There were enough staff employed to keep people safe. Our observations on the day and feedback from relatives supported this.

They don't track training updates well and had an out of date policy until fixed during the inspection.

the providers oversight into the frequency of training was not clear. The training policy was out of date and included reference to out of date guidance. We raised this with the provider during the assessment who acted immediately