Working at Dalemain House
19 Westcliffe Road, Southport, PR8 2BL
Operated by Dalemain House Residential Home Ltd
24 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel supported and valued by a caring manager with an open-door policy, but no permanent manager, safety lapses and staffing shortages hold it back."
Safety & Risk
2/10
✕
The provider was in breach of legal regulation in relation to people’s safe care and treatment. The provider failed to effectively analyse accidents and incidents to identify patterns and prevent recurrence.
Staff Culture
6/10
✓
Staff provided examples where flexibility and reasonable adjustments had been made to support their personal situations. Comments from staff included, “The manager is there for the residents and staff always,” “The manager has an open-door policy, can knock and speak to her about professional or personal issues” and “The manager is really good, she looks after us.”
Staffing Levels
4/10
!
Staff told us, “We do not have time to do activities with people, we barely have time to speak to them.”
Training & Dev
3/10
✕
Staff completed online training; however, the provider did not deliver face to face training or carry out competency assessments so there was no assurance staff were competent to carry out their roles.
Management
2/10
✕
The service has operated without a registered manager since 2021; this concern was highlighted in the previous assessment which was carried out in 2022.
Programmes
3/10
✕
The provider did not employ a dedicated activities coordinator, so care staff were responsible for facilitating activities. Staff told us, “We do not have time to do activities with people, we barely have time to speak to them.”
Points to consider
No permanent manager in post for over four years, so leadership and oversight are weak.
The service has operated without a registered manager since 2021; this concern was highlighted in the previous assessment which was carried out in 2022.
Only basic online training, no hands-on sessions or checks if staff skills are up to scratch.
staff had completed mandatory online training but had not received any face to face training in key areas such as practical moving and handling. Most staff had not had their competencies assessed
No activities coordinator, so the job is mostly routine personal care with little variety or stimulation.
People had limited opportunities to engage in meaningful and stimulating activities. The provider did not employ a dedicated activities coordinator
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews