Working at Dale Mount
Dale Road, Southfleet, DA13 9NX
Operated by Nicholas James Care Homes Ltd
13 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive management and a warm friendly culture, but agency staffing and routine training hold it back."
Safety & Risk
7/10
✓
Staff had received training in safeguarding... understood how to identify and report concerns... Medicines... managed safely... Incidents and accidents were recorded... learning from accidents and incidents.
Staff Culture
7/10
✓
A health and social care professional told us, 'They are providing a warm and friendly home for the residents and there is always a calm feel'.
Staffing Levels
6/10
✓
There continued to be sufficient staff to meet people's needs safely. People, relatives and staff told us that there were enough staff and we observed that staff had time to support people.
Training & Dev
6/10
✓
Staff received regular training including manual handling, first aid and supporting people with dementia. Staff had regular supervision and an annual appraisal.
Management
8/10
✓
Staff continued to receive appropriate supervision and told us that the registered manager was supportive and that they were listened to. One staff said, 'The registered manager is really supportive and accommodating.'
Programmes
6/10
✓
The service had recently employed an activities coordinator who had met with people to discuss what activities they would like. A weekly activity sheet was distributed... including social, physical, cultural and one to one activities... beauty parlour... national cupcake day.
Points to consider
Staffing is adequate with enough staff on shifts, but they use some agency workers.
the appropriate checks were also carried out on any agency staff used.
Staff get regular training like manual handling and dementia care plus supervision, but no specialist courses or funded qualifications.
Staff received regular training including manual handling, first aid and supporting people with dementia. Staff had regular supervision and an annual appraisal.
There is an activities coordinator with regular events like walks, exercise and beauty sessions, but nothing specialist or innovative.
weekly activity sheet... religious services, walks, exercise classes, one to one time... beauty parlour... national cupcake day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews