Working at Daisy Bank House

Medication records are not fully person-centred and miss details on how and when to give as-needed medicines safely.

Where medicines were prescribed 'when required' (PRN) there was not always enough person-centred information to support staff with how and when to give the medicine and the expected outcome.

Staffing is safe and enough to meet needs, but no evidence of strong retention or very low agency use.

Staffing levels were safe. The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.

Only standard induction and mandatory training with no specialist courses or funded qualifications.

Staff completed a full induction when they commenced employment. This included mandatory training, shadowing experienced staff and competency checks carried out by senior staff.