Working at Dairy Lane Care Centre

Managers do quality checks but missed problems like staff not always delivering person-centred care.

the audit and governance processes had failed to identify the deficits identified at inspection. These included: timely refurbishment of the environment, person-centred care, people's dining experience, accessible information

Staffing levels are enough for safety but sometimes leave no time for chats or full person-centred care.

One person commented, "The staff are very good, very kind but we do not have much time to chat. Only when they are doing things in my room."

Only standard training programme mentioned with no specialist courses or funded qualifications.

There was a programme of staff training to ensure staff were skilled and competent.