Last updated: 10 February 2026
"Brilliant leadership where staff feel supported, strong person-centred culture and comprehensive training, but staffing mixes experienced and new staff and activities lack a dedicated coordinator."
The service had effective safeguarding systems... Risk assessments were person-centred... People's medicines were administered by trained staff... Lessons from incidents were shared... Processes were in place to review and evaluate incidents and learning took place
There was a strong, person-centred culture. Staff were passionate... highly motivated... Staff told us they felt supported... Staff understood their responsibilities to raise concerns... They felt fully supported to speak up about any issues
There was a full complement of staff, which included both more experienced and new staff. People's relatives told us a number of the staff had moved with people from their previous location, which provided people with continuity of care
Staff completed a comprehensive induction... specific training to meet people's needs. This included training in epilepsy, challenging behaviours and active support... regular supervision and appraisals... Eight staff had achieved a level two professional qualification in social care
Relatives and staff said of the registered manager, 'She's brilliant,' 'She leads the team well' and 'Her leadership ensures people have a better quality of life.' Staff told us they felt supported by the registered manager and said, 'She is very good with staff'
Staff devised a range of activities and social events... set up bowling in the garden... themed parties to ensure people still had social events... arts and crafts activities... gardening to inspire activities... grown tomatoes, followed the cycle... 'Daffoland'
Staffing meets needs with good planning and continuity from previous home, but mixes experienced and new staff with no details on long tenure or agency use
There was a full complement of staff, which included both more experienced and new staff. People's relatives told us a number of the staff had moved with people from their previous location
Activities are creative and varied with themes and garden projects during lockdown, but no dedicated coordinator or named specialist programmes like Namaste Care
Staff had used their knowledge... to devise a range of activities... staff set up bowling in the garden... themed parties... Staff used the garden as a resource
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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