Last updated: 9 February 2026
"Supportive managers and confident staff who feel valued, but inaccurate repositioning records and medicines management shortfalls need fixing."
repositioning records and fluid monitoring were not always completed accurately... Some shortfalls in medicine management were noted. Patch rotation requirements were not consistently followed.
Staff reported feeling confident to raise any concerns and were reassured the registered manager would take appropriate action if required.
There was enough staff on duty to meet people’s assessed needs, and this was reflected in the rotas. Most staff also reported there was enough staff on shifts, including nights and weekends.
Training compliance was good, with all mandatory courses completed and additional training provided, including end-of-life care and learning disability support.
Staff spoke highly of the registered manager and other managers, describing them as “approachable, supportive, and focused on the best interests of people using the service.”
The service provided a range of meaningful activities both inside and outside the service... Intergenerational activities took place with a nearby nursery... visits from groups like the Steeton Male Voice Choir.
Repositioning and fluid charts are sometimes not fully filled in, even for at-risk people, so staff must ensure better consistency to avoid risks.
we noted repositioning records and fluid monitoring were not always completed accurately, even for people with assessed risks in these areas.
Medication processes have gaps like inconsistent patch rotations and missing details on as-needed doses, needing stronger checks.
Patch rotation requirements were not consistently followed... PRN protocols were in place but lacked detailed guidance for variable dose medicines.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp