Last updated: 10 February 2026
"Hands-on leadership, outstanding training, innovative programmes and proud team culture, although occasional agency staff cover community shifts."
Staff confident in safeguarding, detailed personalised risk/behaviour plans, medicines administered as prescribed with audits and prompt fixes, monthly falls analysis and quarterly governance reviews for learning.
Staff proud and empowered: 'I love my job and feel very privileged', 'very supportive company', 'everyone is valued'; strong belief in providing best care across all levels.
Enough staff deployed effectively with contingency plans; some agency for community shifts but no nursing agency and internal cover ensures continuity with staff who know residents well.
Extensive induction with brain injury awareness week, mandatory plus specialist training funded like Masters in injection therapy, mental health nurse scheme with university, internal mentors and champions for epilepsy etc.
Registered manager and senior team hands-on and accessible; staff say '[registered manager] is always there if I need any support or advice' and 'they lead from the front; everyone is valued'.
Innovative named programmes like 'Get Moving' with 'Oakleaf Rocks' treasure hunt, adapted exercise bike for neuro feedback, electrical stimulation, horticultural therapy, Taekwondo, community projects renovating church gardens.
Some agency staff cover community support shifts now and then.
although the service used agency staff to cover community support worker shifts when necessary, they had implemented a policy whereby no qualified nursing shifts were covered by agency staff.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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