Last updated: 9 February 2026
"Supportive managers, stable staff with good retention and strong safety practices, but night staffing shortages and basic training hold it back."
The procedures for the administration of people's prescribed medicines were managed and recorded appropriately... Regular audits of medicines were undertaken... The registered manager completed an analysis of accidents and incidents each month... resulting in reduced incidents of falls.
Staff told us they enjoyed working at the service and this showed in the length of service for many staff. Staff worked well together to create a happy ambience.
People felt confident there were enough staff to meet their needs... The provider had continued to employ a suitable number of staff... They had recently identified that due to increasing need through the night, an extra member of night staff was required. They were in the process of recruiting.
Staff told us they continued to receive the training and updates they required to successfully carry out their role. Training records confirmed this was the case... Staff had the opportunity to take part in distance learning courses.
Staff told us they were approachable and listened to their views and suggestions. Staff were supported well by the registered manager and the deputy manager.
A range of activities, including entertainment from external providers was planned by an activities coordinator to suit the needs and interests of people... An activities schedule was produced each month.
Staff numbers are enough during the day but they were short staffed recently and still recruiting extra for nights.
"I think there are enough staff now but they were a bit short staffed for a while"; "There are enough staff through the day but we do absolutely need three staff at night and I know they are recruiting to this."
Training covers the basics and some distance learning courses but no funded specialist qualifications or career pathways mentioned.
Training records confirmed this was the case. One staff member described the training, a mixture of training sessions with a trainer who visited the service and workbooks to complete. The staff member told us they had the opportunity to take part in distance learning courses.
Activities have a coordinator and monthly schedule with events like bingo and entertainers but nothing specialist or innovative for staff to deliver.
A range of activities were planned for people to take part in if they wished... activities schedule was produced each month showing the activities available... These included, an afternoon tea; a modelling session; the royal wedding; gifts pop up shop; fruit skewer making.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp