Last updated: 10 February 2026
"Approachable management and a warm supportive culture, but no full-time activities coordinator means staff cover activities alongside regular care."
The registered manager monitored and analysed accidents, incidents and safeguarding concerns to aid learning and reduce the risk of them happening again.
The atmosphere in the service was warm, happy and supportive. Staff told us they felt listened to and that the registered manager was approachable.
The registered manager monitored staffing levels to ensure they were appropriate to meet people's needs. Staff confirmed there was always enough staff on duty.
A staff induction and training programme was in place. Staff were supported through supervision and appraisals.
Staff told us they felt listened to and that the registered manager was approachable. One staff member told us, '[Name of registered manager] always asks first thing in the morning if there is anything I need to know, they make us feel valued and always thanks us.'
The service was currently recruiting a new activities coordinator. A relative told us, 'The service has always had an excellent activities programme and are currently in the process of recruiting a new activity coordinator, but staff are still doing things with people though.'
No full-time activities coordinator yet, so staff cover activities on top of regular care work.
The service was currently recruiting a new activities coordinator to prevent social isolation.
Staffing is adequate and consistent, but nothing special like a long-serving team or no agency use mentioned.
Staff confirmed there was always enough staff on duty.
Only standard induction, online training, and supervision, no specialist courses or funded qualifications.
A staff induction and training programme was in place. Staff were supported through supervision and appraisals.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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