Working at Cumberland Lodge
22 Cumberland Lodge, Southend-on-sea, SS2 4LF
Operated by Shine Partnerships Ltd
15 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong leadership and a supportive happy team, but messy hiring records and lack of structured activities hold it back."
Safety & Risk
7/10
✓
Detailed risk assessments resulted in practical risk management plans... Following a medicine error... made changes to improve the processes.
Staff Culture
7/10
✓
Staff were well supported and worked effectively as a team. A social care professional told us... staff seem happy to work there.
Staffing Levels
5/10
!
There were enough staff to meet people's needs. Recruitment records were poorly ordered... chaotic compared to the other records.
Training & Dev
6/10
✓
Staff were supported to develop their skills and knowledge. Training was both on-line and practical... well supported through supervision.
Management
7/10
✓
The registered manager and their deputy worked effectively together... The manager has a hands-on approach and has been very caring.
Programmes
4/10
!
Staff encouraged people to develop their interests. On the day... one person has gone to the Turkish barbers, another... into town.
Points to consider
Hiring records are messy and chaotic, making it hard to prove new staff were checked properly.
We found the recruitment records to be chaotic compared to the other records at the service. This made it difficult for the registered manager to demonstrate they had recruited staff safely.
No activities coordinator or structured programme, just staff helping with basic outings like shops or barbers.
On the day of our inspection, we saw people taking part in varied activities. A member of staff told us, 'One person has gone to the Turkish barbers, another has gone into town...'
Only standard training like online courses and induction, no specialist courses or funded qualifications.
Staff were supported to develop their skills and knowledge. Training was both on-line and practical... New staff received a detailed induction.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews