Working at Cumberland House
21 Laton Road, Hastings, TN34 2ES
Operated by Mrs L Gratton
18 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive management, family-like culture and good training, but basic activities and staffing instability for sickness hold it back."
Safety & Risk
7/10
✓
2022: Assured on infection prevention, testing, shielding, outbreak management; 'somewhat assured' on PPE as not every floor had stations. Per 2019: No medicines errors, strong safeguarding.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'It feels like a family run establishment.' Staff: 'We have a good relationship. I feel happy voicing any concerns or issues.' Professionals praised person-centred culture.
Staffing Levels
6/10
✓
Per 2019: 'We saw enough staff on duty each shift. The service was not dependent on agency staff and would call in regular staff to cover periods of sickness or leave.' 2022: measures to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff received a comprehensive induction which was supported by ongoing training. Training was tailored... all had received dementia, diabetes and challenging behaviour training.'
Management
7/10
✓
Per 2019 comprehensive inspection: Registered manager provided daily support, staff spoke highly: 'The manager is great, you know where you are with her.' 'We have a good relationship. I feel happy voicing any concerns.'
Programmes
4/10
!
Per 2019 comprehensive inspection: 'Every Sunday people are offered to join in playing bingo. An aromatherapist and a hairdresser regularly attend.' Most people independent with self outings.
Points to consider
Staffing is adequate with enough on shifts but calling in extras for sickness and COVID pressures mean it is not always stable.
Per 2019: 'call in regular staff to cover periods of sickness or leave.' 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Only basic activities like weekly bingo and occasional visitors, no coordinator or varied programme so the role is mostly routine care.
Per 2019: 'Every Sunday people are offered to join in playing bingo. An aromatherapist and a hairdresser regularly attend.' 'Most people were independent and could come and go...'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews