Last updated: 9 February 2026
"Consistent staffing, good training and a positive culture, but no permanent manager and some shifts covered by assistant workers hold it back."
Staff showed a good understanding of their roles and responsibilities of keeping people safe from harm. Risks that people faced had been assessed and those identified were safely managed.
Staff told us they felt supported on a day to day basis by the senior staff. The leadership of the service promoted a positive culture that was person-centred and inclusive.
Staffing levels were appropriately managed and people received care from consistent, regular staff. Regular assistant support workers (ASWs) were used to cover additional shifts.
Staff received a range of training appropriate to their role and people's needs and were supported by the acting manager through regular supervision.
At the time of the inspection the service did not have a manager registered with the Care Quality Commission; the registered manager had very recently left the service.
People were supported to access a range of activities in the community on a regular basis. Activities were planned around people's needs and preferences. These included visits to family members.
No permanent manager in place, just an interim one supported by the area manager.
the service did not have a manager registered with the Care Quality Commission; the registered manager had very recently left the service. A permanent home manager had been appointed but they were absent... an interim manager was in place
Some shifts covered by assistant support workers instead of the permanent team.
Regular assistant support workers (ASWs) were used to cover additional shifts that could not be carried out by the permanent staff team.
No dedicated activities coordinator or specialist programmes, just regular community outings and independence tasks like shopping.
People were supported to access a range of activities in the community on a regular basis... People planned their daily activities using a picture board.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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