Working at Cumberland

The service had few staff vacancies and was not over reliant on agency staff to cover staff shortfalls. Staffing levels matched the staff duty rota and one-to-one support was observed in place.

Staff received a mixture of e-learning and in-person training, comprehensive induction, dementia and PBS training, with 4 supervisions and 2 appraisals per year.

Managers and senior staff were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally.

People said the service had ‘lots of interesting activities’; designated activities and sensory room well-resourced, regular outings to park and pub.