Last updated: 10 February 2026
"Staff praised approachable leadership and positive team culture, but staff retention lacks focus and training is standard without specialist courses."
People were supported safely. Staff had a good understanding of safeguarding and acted in people's best interest where necessary. Improvements had been made in medicines auditing.
There was a positive and open culture within the service. Staff described the service as a 'whole team process' which worked well. Staff were happy in their roles.
There were enough staff to support people safely. One staff told us: 'I have never experienced a staff shortage, the manager will arrange cover if it is needed.'
Staff told us training was effective and robust. Staff told us this was a combination of face-to-face training and e-learning. Staff told us there were opportunities for professional development.
Staff spoke highly of the leadership of the service; and described it as '10 out of 10.' Staff told us management were approachable.
There were various types of activities available, including trips out and a combination of indoor activities. People received person-centred care. There were different types of activities available such as 1:1 trips out, group activities and 1:1 activities.
Staff numbers are enough with cover arranged when needed, but no details on keeping staff long-term or low agency use.
There were enough staff to support people safely. One staff told us: 'I have never experienced a staff shortage, the manager will arrange cover if it is needed.'
Training is standard with face-to-face sessions, online modules and supervisions, but no specialist courses or funded qualifications mentioned.
Staff told us training was effective and robust. Staff told us this was a combination of face-to-face training and e-learning. Staff told us the supervision process was regular and effective.
Varied activities like trips out, group and one-to-one sessions run, but no dedicated coordinator or special programmes named.
There were various types of activities available, including trips out and a combination of indoor activities, so people could choose which they would prefer. There were different types of activities available such as 1:1 trips out, group activities and 1:1 activities at the service.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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