Working at Cullum Welch Court Care Home
Morden College, London, SE3 0PW
Operated by Morden College
28 bedsNursing homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Strong safety and enjoyable activities, but high staff turnover, no permanent manager and lack of supervision have demotivated the team."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse. People's medicines were administered and managed safely. Incidents and accidents were reviewed, analysed and actions taken.
Staff Culture
4/10
!
Staff told us they felt demotivated and lacked the support they needed from members of the management team to effectively deliver care to people.
Staffing Levels
5/10
!
There were enough staff available to support people. The only problem now is the number of agency staff we use. It will be good to have more permanent staff.
Training & Dev
4/10
!
Staff were not supported and supervised to be effective in their roles. Seven of the nine staff files we reviewed showed they had not received any one-to-one supervision in 2022.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. There was high turnover of staff and managers which had affected the quality of the service and staff performance.
Programmes
4/10
!
Activities included exercise, games, puzzles and music sessions and performances. People were supported and encouraged to participate in activities they enjoyed.
Points to consider
No permanent manager in post, and high turnover of managers and staff has led to inconsistency.
At the time of our inspection there was not a registered manager in post. There was high turnover of staff and managers which had affected the quality of the service and staff performance.
Staff not getting regular one-on-one supervision, leaving them feeling demotivated.
Seven of the nine staff files we reviewed showed they had not received any one-to-one supervision in 2022. Staff told us they felt demotivated and lacked the support they needed.
Ongoing use of agency staff to cover shifts, even though levels are now adequate.
The only problem now is the number of agency staff we use. It will be good to have more permanent staff. Regular agency staff who were used to cover vacant shifts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews